Shipping and Delivery Information

SHIPPING AND DELIVERY INFORMATION

Order Processing:

Orders are generally processed and ready to be shipped between 0 hours and seven business days after receiving your order. We commit to processing all orders within this timeframe, except in exceptional circumstances (Chinese New Year) or when presenting pre-order products.

Delivery Time:

After shipping, the delivery of your order should take between 2 and 45 days, depending on your location and the chosen delivery method. On average, we deliver between 2 and 10 business days (excluding weekends and holidays). Please note that these times are estimates and may vary depending on transport conditions. We are not responsible for errors by our carriers (such as package loss).

Delivery Deadline:

We commit to delivering your order no later than 45 days after the order. If your order is not delivered within this timeframe, you have the right to cancel the order and request a refund. Please contact us if your order has not arrived after 45 days.