Privacy policy
Last updated: October 17, 2024
This Privacy Policy describes how L'Esprit Gothique (the "Site," "we," "our," or "us") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on esprit-gothique.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you," "your," and "yours" refer to you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from various sources, as outlined below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information you submit directly through our Services may include:
- Contact details, including your name, address, phone number, and email address.
- Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information, including your username, password, security questions, and other details used to secure your account.
- Customer service information, including details you choose to include in communications with us, such as when submitting a message through the Services.
Certain features of the Services may require you to provide specific information about yourself. Failure to provide this information may prevent you from using or accessing these features.
What Information Do We Collect About Your Usage?
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include details about how you access and use our Site and account, including device information, browser details, network connection information, your IP address, and other data related to your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may receive information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit/debit card details, billing address) to process payments for your orders and provide the products or services you requested, in order to fulfill our contract with you.
- When you visit our Site, open or click on emails we send, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we receive from third parties will be processed in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to deliver the Services and fulfill our contract with you, including processing payments, fulfilling orders, sending account notifications, managing returns and exchanges, and handling other account-related features.
- Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending promotional emails, SMS, or postal mail, and displaying ads for products or services. This may include tailoring Services and ads on our Site and other websites. If you reside in the EEA, the legal basis for this processing is our legitimate interest in selling our products, per Art. 6(1)(f) of the GDPR.
- Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding potentially fraudulent, illegal, or malicious activities. If you create an account, you are responsible for securing your login credentials. If you believe your account has been compromised, contact us immediately. For EEA residents, the legal basis is our legitimate interest in ensuring Site security, per Art. 6(1)(f) of the GDPR.
- Communicating with You and Improving Services. We use your personal information to provide customer support and enhance our Services, based on our legitimate interest in maintaining responsiveness and business relationships (Art. 6(1)(f) GDPR).
Cookies
Like many websites, we use Cookies on our Site. For details on Cookies used to operate our Shopify store, visit https://www.shopify.com/legal/cookies. We use Cookies to operate and improve our Site and Services (e.g., remembering preferences), analyze user interactions, and enable third-party services (e.g., tailored ads).
Most browsers accept Cookies by default, but you can adjust settings to delete or block them. Note that disabling Cookies may degrade your experience or disrupt certain features. Blocking Cookies may not fully prevent data sharing with third parties (e.g., advertisers).
Our Site honors the Global Privacy Control (GPC) signal, which allows you to opt out of certain data uses. For more on GPC, visit https://globalprivacycontrol.org/. Apart from GPC, we do not recognize other "Do Not Track" signals.
How We Disclose Personal Information
Under certain circumstances, we may disclose your personal information to third parties to fulfill contracts, for legitimate purposes, or as otherwise outlined in this Privacy Policy. This includes:
- Service providers (e.g., IT management, payment processing, customer support, order fulfillment).
- Business and marketing partners (who use data per their own privacy policies).
- With your consent (e.g., social media integrations).
- Affiliates or within our corporate group.
- During business transactions (e.g., mergers), to comply with legal obligations, enforce terms, or defend rights.
Over the past 12 months, we have disclosed the following categories of personal information for the purposes described above:
| Category | Recipients |
|---|---|
|
|
We do not use or disclose sensitive personal information without consent or to infer characteristics about you.
Third-Party Websites and Links
Our Site may link to third-party platforms. We are not responsible for their privacy practices. Information shared in public areas (e.g., social media) may be visible to others.
Children’s Data
The Services are not intended for children, and we do not knowingly collect their personal information. Parents/guardians may contact us to request deletion of a child’s data. As of this Policy’s effective date, we do not knowingly "sell" or "share" (as defined by law) personal information of users under 16.
Security and Retention
No security measure is perfect, and data transmitted to us may not be secure during transit. We retain personal information as needed for account maintenance, legal compliance, dispute resolution, or enforcing policies.
Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access/Know: Request access to your personal information.
- Deletion: Request deletion of your data.
- Correction: Request correction of inaccurate data.
- Portability: Request a copy of your data or transfer to a third party.
- Opt-Out of Sale/Sharing/Targeted Ads: Request to opt out of data "sales," "sharing," or targeted advertising (GPC signals are honored).
- Restrict Processing: Request limitations on how we process your data.
- Withdraw Consent: Revoke consent where applicable.
- Appeal: Appeal a denied request.
- Communication Preferences: Unsubscribe from promotional emails (non-promotional emails may continue).
To exercise these rights, follow instructions on our Site or contact us below. We will verify your identity before responding and will not discriminate against you for exercising your rights.
Complaints
If you have concerns about our data practices, contact us. If unsatisfied, you may appeal or lodge a complaint with your local data protection authority (for EEA residents, see here).
International Users
Your personal information may be transferred, stored, or processed outside your country. Transfers outside Europe use approved mechanisms (e.g., EU Standard Contractual Clauses or UK equivalents).
Contact
For questions or to exercise your rights, email contact@espritgothique.com or write to: Gustawa Ehrenberga 36a, Kraków, 31-309, PL. Unless stated otherwise, we are the data controller for your personal information.
